Frequently Asked Questions About Westclox Clocks

What types of alarm clocks do you offer?

We offer a curated selection of nostalgic alarm clocks and wall clocks, including classic designs such as the Big Ben Classic Moonbeam and modern options like the Woodgrain LED Alarm Clock. Each product is designed to enhance your morning routine with both style and functionality.

Where can I find an owner’s manual for my clock?

You can find available user manuals here: -> User Manuals <- If your model is not listed, please contact us at support@nylholdings.com, and we’ll be happy to assist.

Does the clock auto-adjust for time changes?

No, our clocks do not automatically adjust for time changes (such as Daylight Saving Time). You’ll need to manually reset the time—and the date, if applicable—whenever a time change occurs.

How do I set the time on my clock?

Please refer to the user manual specific to your model. If you have trouble setting the time or encounter any issues, contact us at support@nylholdings.com, and we’ll be happy to walk you through it.

How does the battery backup feature work?

The backup battery does not power the clock the same way as being plugged into an outlet. Its purpose is to retain the time and alarm settings during a power outage. When the clock is unplugged, the display will go dark and the alarm will not sound, but the internal clock continues to track time. Once power is restored, the display will turn back on with the correct time and saved settings.

Is there a warranty on Westclox clocks?

NYL Holdings LLC warrants the original consumer purchaser that the product will be free from defects in materials and workmanship for one year from the purchase date. This warranty does not cover damage caused by tampering, improper use, unauthorized modifications or repairs, immersion in water, or abuse. If you believe your clock qualifies under warranty, please contact support@nylholdings.com for assistance.

What is your return policy

Returns require prior authorization and are limited to defective items, items damaged in transit, or incorrect items received. For full details, timelines, and instructions, please review our returns policy on the Refund Policy page. 

Where can I find an authorized Westclox repair center?

For Westclox clock servicing, we recommend:

Time Repair LLC*
Authorized Westclox Wind-Up and Quartz Clock Repair
Phone: (484) 964-4292
Website: www.timerepairllc.com

How can I contact customer support?

You can reach our customer support team by phone at (516) 256-3240 or via email at support@nylholdings.com. We are here to assist you with any questions or concerns you may have.